Task Management
A complete system for managing the company’s internal tasks and activities
SM Task Management is the modern software solution for any management team that needs to identify, monitor and organise — from start to finish — the activities and tasks that affect organisational performance.
One integrated view
SM Task Management manages tasks through:
a list of internal projects and a list of the tasks belonging to each project,
an owner for each task (one person or several),
a priority for each project and each task (with a colour-code system),
an estimated due date, with highlighting and notification when a deadline is missed,
search and filtering across projects, tasks, owners, due dates and overdue tasks.
Strategic decisions made knowingly
SM Task Management makes it easy to handle large volumes of tasks quickly and produces a broad set of reports and analyses for decision-making, because status and progress are visible to anyone, at any time.
Access and control, guaranteed
SM Task Management tracks progress and completion for any project, task, owner or department, and colour codes (green, amber, red) show whether things are on track against the estimates. Missed deadlines are flagged instantly, so corrective action can put tasks back on course — all for greater transparency and traceability between projects and individual tasks.
Assignment
SM Task Management lets departments build their own automations through:
e-mail and messaging templates,
automatic processing and identification of customers by e-mail address,
scheduled reading of customer e-mails sent to a given address,
classification by the keywords used
and distribution to the right people in each department by creating tasks,
as well as automatic follow-up e-mails to those customers.
SM Quality and Audit audits a broad range of organisational and operational elements through an audit questionnaire, records major and minor non-conformities and recommendations, and raises tasks across the organisation, so that Features and capabilities:
Each employee or department can personalise their dashboards, create their own task classification rules, define permissions and automatic notification templates, and automate the whole workflow.
Tickets, tasks and other objects
Internal task management
Service level agreement monitoring
Employee workload monitoring
Complete reporting on employee activity
Activity status around the clock, with no need for internal status meetings
Analysis of blocked tasks
Balancing work across the team
Analytical reports as lists, pivot tables or charts
Messaging and collaboration directly on the task
The whole communication history, and access to the related files and documents
Advanced search across the whole system
Automatic reading, sorting and processing of e-mails
An internal API for integration with other applications and solutions quality standards are met across the organisation.
Creating and running quality audits
Customisable audit questionnaires
Documenting non-conformities and audit recommendations to ISO 9001
Creating audit reports
Auditing the company, departments, teams or individuals, processes and procedures
Audit planning
Raising internal tasks with deadlines
Documenting corrective and preventive actions
Quality analysis over time
All in all, SM Task Management gives you:
an easy, intuitive and flexible interface for planning, testing and monitoring tasks,
with access to a wide range of analyses, statistics and real-time reports in customisable dashboards,
with filtering, sorting and display as lists, pivot tables or charts by owner, period and workload,
integrating cleanly through an API with the systems already in the company so that cross-application operations can run,
so that, in the end, tasks stay configurable, compatible and scalable across the whole company.
Why choose SM Task Management
Most companies still have no task management system, and tasks are mostly passed around by e-mail — which makes the whole process complex and expensive, in time and in people.
The companies that can see their workflow and their whole portfolio of initiatives instantly, and that automate most repetitive work by creating tasks and assigning owners and deadlines automatically, are the ones that will meet every service level agreement, raise productivity in their market and reach their business goals.
SM Task Management is a single solution for every aspect of a task: status, priority, time, allocation of people and money, recurrence and deadline notifications.
Automate your workflows and your whole operational activity on a task system tailored to your company — © SM Task Management.