The same ticket, at your end and your support provider’s — always in step
Helpdesk Connect links your Odoo helpdesk to the helpdesk of your Odoo support provider. You raise the ticket at your end and send it with one click, and the status, comments, hours and attachments stay the same on both sides — no lost e-mails and no “what is happening with my ticket?”.
Part of the Business Plus package.Send the ticket with one click
From your helpdesk or straight from the Odoo top bar — even from an error dialog, with its details attached.
The provider’s status, at your end
See on your own ticket which stage it is at with the provider, without asking.
Comments and attachments both ways
What the provider writes reaches you and the other way round, on the same thread.
Estimates you approve
The provider estimates the effort and you approve it before work starts.
Hours worked, in plain sight
The provider’s timesheet shows on your ticket.
For the provider: a complete support flow
Stages, owner, classification, estimate, timesheet and derived tickets.
Monthly support subscription
Included hours, capped rollover, overage and a monthly activity report.
Signed connection between instances
Messages between the two Odoo databases are signed; each side keeps its data in its own database.
- One thread per problem, not e-mails and phone calls.
- You always know where a ticket is, without asking.
- Hours and estimates are transparent to both sides.
- Each side works in its own Odoo, with its own rules and rights.
You know where every ticket is. Who is working on it. How long it took. And what comes next.
Tell us how you work and we will show you the app on your own example, right inside Odoo.
Is it a separate program from Odoo?
No. Helpdesk Connect is a set of Odoo apps installed at your end and at your support provider’s: each side works in its own Odoo, in the Helpdesk app. It requires Odoo Enterprise (Helpdesk) at both ends.